FAQ

BUYING

Do you accept payment cards or is it cash only?


Yes, we take card payments as well as cash.




Do you accept returns?


We want you to be happy with what you buy, so if something isn’t right then we are happy to exchange items for you. Unfortunately we are unable to exchange or refund any of the gifts, unless they are faulty.




What brands do you sell?


We stock a lot of different brands including, JoJo Maman Bebe, John Lewis, M&S, Ralph Lauren, Boden, Hatley, Ted Baker, TU, F&F, Primark and many more.




Can I buy any of the clothes online?


Currently we are not selling clothes online but we hope to in the near future.




How often is your stock updated?


We have a lot of stock that we rotate every couple of weeks. If there is something specific you are after that isn’t on display, let us know and we can get it out of stock if we have it.




What age clothes do you stock?


We stock clothes from baby sizes up to age 11/12 years.




What condition are the clothes in?


All products are excellent quality. All items are checked, washed and ironed before being displayed. However, any items that have a mark or defect on are placed in our ‘Bargain Buckets’ – for these items, we ask for donations which go to our local village nursery Chiddingfold Village Nursery.




Are the sizes accurate?


All sizes are based on the brands clothing labels. Sizes can vary across different brands.




Which brands do you accept?


As long as the items are in excellent condition we will accept all brands.





SELLING

I have items to sell, how does it work in terms of selling clothes to you?


I will look through the items and work out what I believe I can sell them for and offer you a % of the total amount – this gives you a lump sum upfront meaning you do not have to wait until I sell the items, but it does of course put the onus on me to sell it all. I therefore offer you less than you might make get if you were to sell it yourself but, I take away all the hassle from you.




How much do you pay for items?


The amount I pay is based on a number of factors…brand and quality being the most important.




How do I get paid for the clothes that you buy from me?


The money will be transferred in to your bank account.




I have a local product to sell, would you be interested in stocking it?


Yes! Whilst I am interested in stocking as many local products as I can there are a couple of factors I need to consider. I do not think it is right to have items that are in direct competition with one another, and the size of the item – whilst the shop is a great size it I am unable to display large items.





VISITING

What happens if I can’t make my appointment time?


Please just let me know as soon as possible.




Is there parking?


Yes, there is ample parking on the driveway directly outside the boutique.